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FAQs
How do you process the shipment in case of Canada Post Strike?
To minimize any potential delays and make sure your orders arrive safely, we’re proactively switching to an alternative shipping carrier starting from May 10, 2025
We’ll continue to offer free shipping with min. purchase under our current policy, and we’ll do our best to maintain a smooth and delightful delivery experience.
Friendly remind that P.O. box address or remote areas may not be covered by alternative carriers. We will not proceed the orders.
What makes you special?
Thanks for considering our ethereal colorful
fashion jewelry store based in Vancouver, Canada! You will never regret
to shop with us online and receive our dream pieces at doorstep
effortlessly!
✅ Every piece is designed with love, capturing the
beauty of nature and feminine elegance in nature-inspired designs with
delicate flowers and graceful butterflies to speak your heart,
effortlessly elevates your everyday style.
✅ Don't worry about
the wrong sizes again. Our rings, bracelets, and necklaces are all
adjustable to fit you perfectly. Save your pocket and enjoy the
convenience of jewelry that always fits just right.
✅Designed for
daily wear, each piece boasts quality craftsmanship that embodies
delicate beauty. Embrace elegance without breaking the bank.
✅Experience
the joy of fast international shipping. Receive your dainty dreamy
jewelry swiftly, wherever you are. Don't wait long to adorn yourself
with elegance. Let us bring beauty to your doorstep in no time.
✅Experience
eco-friendly luxury with our packaging. Each order comes in a
recyclable kraft box with a complimentary branded velvet jewelery bag,
silver cleansing cloth, and care tips. Feel good about your purchase and
the environment with our thoughtful packaging.
✅ Make every
gift special with our gift wrapping service, including personalized
messages to your loved one. Simply add your message at checkout "notes".
What materials are your jewelry pieces made of?
At Sisilia Jewels, we take pride in offering high-quality jewelry
crafted from premium materials. Our pieces are primarily made from
sterling silver, 14K gold-plated/rose gold plated/rhodium-plated brass,
crystals, crystal glass and semi-precious gemstones like swarovski
crystals, cubic zirconia, which make our jewelry look elegant and fancy.
All our jewelry is hypoallergenic and perfect for sensitive skin.
Please refer to our product description for more detail.
Is your jewelry hypoallergenic?
Absolutely! We carefully select hypoallergenic
materials like S925 silver posts for earrings so you can enjoy your
jewelry without redness or discomfort.
What sizes are your rings?
Every ring is designed to be adjustable, so you get a custom fit with no
hassle. Just gently adjust to your comfort! Most of them are in US
8-11. For nail rings, it is in US 5-7. The adjustment ranges are
highlighted under each product description.
Will your jewelry tarnish or turn my skin green?
Proper care keeps our jewelry in beautiful
condition. Store it properly in our complimentary velvet jewelry bag
after use, avoid water exposure, and enjoy its long-lasting glow! You
can refer our jewelry care tips which is included in every order.
How do I care the jewelry?
To maintain its brilliance, avoid perfume, lotions, and water exposure.
Store it in our complimentary jewelry pouch when not in use. We provide
clear care instructions for our jewelry. Simply follow our jewelry care
tips attached to your order or refer to our Jewelry Care Tips details.
Do you ship internationally and offer free shipping?
Originating in Vancouver, Canada, we focus on Canada and the USA to
ensure fast, reliable shipping with FREE SHIPPING offers. But we also
ship to other countries and provide flat shipping rates which are more
transparent and predictable. For more details. please refer to our Shipping Policy Our goal is to ensure your jewelry reaches you safely and promptly.
What if my jewelry arrives damaged?
We want you to love your jewelry! If it arrives damaged, please contact
us at cs@sisiliajewels.com with a picture for the damaged item within 7
days for a free replacement.
Could I return or exchange jewelry if it doesn't meet my expectations?
For your peace of mind, we want you to be
completely satisfied with your purchase. We have a hassle-free return
and exchange policy within a specified timeframe for REGULAR PRICE
products. Please review our return policy for eligibility and
instructions.
What are the acceptable secured payment methods?
We accept various kind of payment method like VISA,
Mastercard, Paypal, Google Pay, Apple Pay, American Express, Interac
etc powered by Shopify etc. at your convenience. You may simply adjust
the currency setting in our store at the bottom to pay in your local
currency and prevent currency exchange fees. We also accept some local
payment method based on your country.
How do I contact you if I have more questions?
We’re here to help! Please feel free to reach out via email at
cs@sisiliajewels.com /our contact form / click to start our instant chat
right now at the bottom right corner (Mon-Fri 9:00am-6pm PST).
Do you have a physical retail store?
We are a Canadian Small Business focusing on selling online here and via Etsy Unfortunately
we do not have a retail store at the moment, but you can meet us in
person at various vendor events across Metro Vancouver! Sign up for our
newsletter, and we’ll keep you updated on upcoming events so you can
visit us in person.